Refund & Cancellation Policy

This policy describes how cancellations and refunds work for paid subscriptions to SpectBill provided by SPECTBILL LTD (Company No. 16395245). It should be read with our Terms of Service.

1. Free trial

New accounts may use a free trial allowance as described on the Pricing page. No payment is required during the trial unless you subscribe to a paid plan.

2. Subscriptions

Paid plans renew automatically each billing period (monthly or annual) until cancelled through your account billing settings or by contacting support. You remain responsible for fees accrued before cancellation takes effect.

3. Cancellation

You may cancel renewal at any time before the next billing date. Access to paid features typically continues until the end of the current paid period unless otherwise stated at checkout or in your account.

4. Refunds

Unless required by applicable consumer law, subscription fees are generally non-refundable once a billing period has started. If you believe you were charged in error (duplicate charge, wrong plan), contact us promptly via the Contact page with transaction details. We will review good-faith billing errors and respond in line with our payment provider's rules.

5. Consumer rights (UK)

If you are a consumer, statutory rights may apply to distance contracts, including cancellation rights for certain digital services where applicable. Nothing in this policy limits non-waivable consumer rights.

6. Chargebacks

If you dispute a charge with your bank, we may suspend the account while the dispute is investigated. Contact us first so we can resolve billing issues quickly.

7. Contact

39 Mill Lane, Portbury, Bristol, England, BS20 7TX. Use Contact or the support email in the site footer when configured.